How can we help?
Our support team replies within 1 hour during business hours. Available 7 days a week, 9:00–21:00 GST.
Frequently Asked Questions
E-visa processing time depends on the destination country. Most e-visas (India, UAE, Georgia, Oman) are issued in 3–7 business days. Schengen and US visas typically take 2–6 weeks. You will see the estimated timeline before payment on each visa page.
The required documents vary by destination and visa type. Once you start an application, Mira (our AI visa assistant) will show you the exact checklist for your case — including passport photo, flight bookings, bank statements, and any country-specific requirements.
Yes. All documents and personal data are encrypted at rest and in transit (HTTPS/TLS). We store documents in SOC 2 compliant infrastructure and never share your data with third parties beyond the consular authority required to issue your visa.
Visa decisions are made by the consular authority, not by Visarun. Government fees are non-refundable once submitted. Our service fee may be refundable depending on the stage of your application — see our full Refund Policy.
Sign in to your Visarun account and open your application — you will see real-time status updates from submission through approval. You will also receive email notifications at each milestone.
We accept all major credit and debit cards via Stripe and Razorpay. Apple Pay and Google Pay are supported on mobile. All payments are processed securely — Visarun never stores your card details.
Yes. You can request account and data deletion at any time by emailing support@visarun.ai. We process deletion requests within 30 days as required by GDPR and applicable data protection laws.
Still have questions? Email us at support@visarun.ai
Visarun LLC-FZ · UAE Free Zone